Services not yet started
If work on your service has not started, you can request a full refund from My PFD → Payments.
Services in progress or delivered
Where work has started, we may offer a partial refund that reflects work not yet done. If a delivered service did not match what was described on the service page, tell us and we'll put it right or refund you.
Courses
Refund requests for paid courses are considered when little of the course has been accessed. Certificates issued cannot be refunded.
What we can't refund
Outcomes decided by others — a job offer, admission, funding or visa decision — are never guaranteed, so an unsuccessful outcome is not by itself grounds for a refund.
How refunds are paid
Approved refunds go back to the original payment method through our payment provider. Your order status changes to Refunded or Partially Refunded and you'll see it in My PFD.
Last reviewed November 2026. Questions? Email hello@pocketfriendlydigital.com.